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Easy Exchange & Returns

For any questions regarding product use, pricing, repairs,refunds, orders or warranty claims please contact us at...

 

Redfern Enterprises

101-127 Commercial Drive

Calgary, AB

T3Z 2A7

CanadaToll Free: 1-877-387-7770 ext.221

Calgary Local: 403-735-5130 ext. 221

Email: info@redfernent.com

 

Redfern Canada Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund will be denied. We reserve the right to charge a 20% restocking fee if item is returned in poor or damaged condition and will be charged at the descretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable and COD  packages will not be accepted. Massage Chairs, demo items and other items due to the nature of the product are a final sale, with no exceptions.

 

Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.

 

Repairs out of Warranty: Please contact Redfern Enterprises to start a repair file and receive a Repair Authorization Number.