FAQs

For any questions regarding product, use of product, pricing, repairs, orders or returns and refunds please contact us at…

Redfern Enterprises
101-127 Commercial Dri
Calgary, AB
T3Z 2A7

Calgary Local: 403-735-5130 ext. 221
Toll Free: 1-877-387-7770 ext. 221
Email: info@redfernent.com
Hours: Monday – Friday 9:00 am – 5:00 pm MST

Our offices are closed Saturday, Sunday and all Statutory Holidays

Redfern Canada Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund will be denied. We reserve the right to charge a 20% restocking fee if item is returned in poor or damaged condition and will be charged at the descretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable and COD  packages will not be accepted. Massage Chairs, demo items and other items due to the nature of the product are a final sale, with not exceptions.

Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.

Repairs out of Warranty: Please contact Redfern Enterprises to start a repair file and receive a Repair Authorization Number.

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